Refunds and Cancellations


Returns

In the event that you're not satisfied with your item(s), you may return your order for a full refund within 14 days of receipt (7 days when purchased in store)If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or store credit. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned:

  • Items purchased at a discount
  • Garments without their original tags
  • Garments which have been worn
  • Gift Cards

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer.

All sale items are a FINAL SALE; sale items cannot be returned for a refund. 

All refunds will be made in the same form of payment used for purchase

Sale items 
All sale items are a FINAL SALE; sale items cannot be returned for a refund. 

Returns
To initiate a return please use the following steps:

  1. Check your receipt to ensure that you are within 14 days of the purchase date.
  2. Contact us at sales@southcoastcasuals.com and request a Return Authorization number. Please include your name, invoice # and phone number in your email.
  3. Once you receive your return authorization number, please write it clearly on the outside of your parcel.
  4. Ship to the following address:
Attn: Returns and Exchanges
South Coast Casuals
5028 48 Avenue
Delta, BC
V4K 1V8

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days. 

Merchandise purchased from South Coast Casuals online may be returned in person to our store. You must present your online receipt and your return authorization number in order to do so.

We reserve the right to refuse any return or exchange on any merchandise that is not in its original, unworn condition.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend that you return your items using an insured carrier as South Coast Casuals will not be responsible for items lost during transit. 

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days.

Please note shipping charges are non-refundable.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at sales@southcoastcasuals.com.